Privacy Policy Overview

Mirax Casino is committed to protecting the privacy and security of our customers. We recognize the sensitivity of your personal information and strive to manage it with the utmost care. This Privacy Policy explains the methods we employ to handle, use, and secure your personal data, ensuring you understand our practices and your rights.

Information We Collect

To provide exceptional service and ensure a seamless gaming experience, our casino collects various types of personal information. This includes but is not limited to:

Names, email addresses, and physical contact details
Identification documents such as passports or driver's licenses
Transactional data, including deposits, withdrawals, and bet details
Communication exchanges with our customer support
Logs of your activity on our website, including your IP address and browsing patterns

The information we collect is essential for providing personalized services and a tailored gaming experience. It allows us to process your transactions swiftly, respond to your support requests, and enhance your overall casino experience.

Use of Collected Data

The information we gather serves multiple purposes, primarily aimed at enhancing your casino experience. Specifically, we use your data to:

Process transactions and manage your bets efficiently
Provide responsive customer support and resolve disputes
Conduct detailed security assessments and compliance audits
Develop personalized marketing strategies, subject to your prior consent
Monitor and investigate any suspicious or illegal activities

Our commitment to your privacy means we handle your data with the highest standards of security and confidentiality, ensuring that it is used solely for legitimate purposes.

Mirax Casino operates with transparency and discretion. Your data is critical to our operations and is treated with confidentiality. We share your information only under these circumstances:

Within our corporate group for operational purposes
With service providers who assist in our business activities, under strict confidentiality agreements
With legal authorities when required by law to comply with our legal obligations

Sharing information is done strictly on a need-to-know basis, ensuring that your privacy is respected and maintained throughout all processes.

Data Security Measures

At Mirax Casino, data security is paramount. We implement advanced technological measures to protect your data against loss, misuse, alteration, or unauthorized access. Our security protocols are regularly updated to tackle emerging security threats.

Data Retention

To comply with legal obligations and to provide ongoing service, we retain your personal data for a minimum of five years after your account is closed. This period may extend under specific legal requirements or in cases of ongoing investigations.

Cookies and Tracking Technology

We utilize cookies to facilitate the customization of your experience on our website. These tools help us understand user preferences and improve site functionality. You control the use of cookies through your browser settings, though disabling them may affect your user experience.

Your Rights

As a valued customer, you have various rights concerning your personal data:

You may request access to the data we hold about you.
You can ask for corrections to any inaccurate information we have.
You have the option to withdraw consent for receiving marketing materials.
Our Data Protection Officer is ready to address any concerns regarding data privacy.

This Privacy Policy may undergo changes to stay aligned with new legal requirements and technological advancements. We encourage you to review the policy periodically. Continued use of our services following updates constitutes acceptance of these changes.

Contact Information

If you have any questions, concerns, or requests related to your personal data, please reach out to our customer support team. For more specific privacy issues, our Data Protection Officer can be contacted directly via email.

Conclusion

At Mirax Casino, our dedication to safeguarding your privacy is unwavering. We employ rigorous security measures and follow strict data handling protocols to ensure that your personal information remains protected at all times. Our Privacy Policy outlines our practices and your rights, emphasizing our commitment to maintaining transparency and trust. Whether you are new to our casino or a longstanding member, we are committed to protecting your privacy and ensuring a secure gaming environment. For any inquiries or further assistance, our customer support team is always available to help.